Get results the easy way.
To ensure the success of new customers our Customer Success team goes above and beyond, including:
- Administrator training
- Staff trainingAdapting forms and Power BI templates
- Help with setting up data sources and process templates
- Help with inviting users
For customers that want to offload the administration of your app, our Customer Success Team also offers professional services contracts.
Our Tier 1 support package provides additional services above traditional support, including:
- Assisting users in logging in to Weever including instructions on resetting passwords.
- Updating user permissions.
- Adding new users.
- Blocking or deleting users who should no longer have access to Weever (ie. If they are no longer employees).
- Plant wide training of Weever when it is fully launched at the site.
- Submitting detailed bug reports (steps to reproduce, device, browser, screenshot(s)) to the Weever support team at support.weeverapps.com as needed.
- Submitting feature requests to their
- Customer Success Representative including details on what problem they would like to be solved in the software.
- Answering their users’ general questions
On top of this, Weever sells 10 hour blocks of time that can be used towards projects. Each project is quoted in writing through direct contact with our Customer Success team before being initiated. Projects can take anywhere from 30 minutes to over 10 hours depending on their scope. We keep track of the hours and keep you up to date.
Interested in learning more?
Let’s chat. Our Business Solutions Team would be happy to discuss your needs and our capabilities. A 15 to 30-minute web meeting could be all you need to get started.