Onboarding and Implementation
Support at Every Step
Weever configures to match how work happens on your floor. We handle the setup and train your team. And we're there every step of the way, from your first site to your fifth — and beyond.
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A Partner by Your Side From Day One
A Real Partner,
Not a Help Desk.
Get a real person who understands manufacturing, knows your frontline programs, and meets with you directly. Not a help desk. Not a ticket queue.
Configured Before
You Lift a Finger.
Review it, give feedback, and go. We handle setup from the start so you validate, not build.
Up and Running in
Under an Hour.
Walk your champions and power users through admin training in a single 30- to 60-minute session. Operators pick it up on the floor.
Weekly Check-Ins
From Day One.
We are by your side every step of the way, from soft launch through full rollout. Get answers in real time. No gaps, no handoffs, no waiting on support.
Support That
Grows With You.
Schedule monthly, quarterly, or bi-annual Customer Value Meetings to review performance, plan improvements, and scope your next program.
What Our Clients Say About Our Support
We take pride in providing exceptional customer service to all of our customers, which is reflected in our industry-leading approval rating.
"Meghan did a fantastic job! She gave us a lot of great guidance to help us develop and refine the process on our end. Really enjoying our partnership with Weever so far."
"Chris has been incredibly helpful, and responsive to questions"
"Easy to use. Clear instruction."
"Great clarity in the content presentation!"
"... very complete and thorough."
"It was very informative. Lots of the apps functions were discussed and demonstrated. It will be nice to get hands on the app to start "driving" ourselves and to have the meeting recorded for us to access again as needed will also be very helpful."
"Meghan has been a tremendous help and trooper for our team throughout this discovery process. Prior to Meghan, Chris also helped us feel at home with Weever. We are excited and cannot wait to push the platform / form into action. Thank you!"
"Everyone has been extremely helpful and friendly. The system seems intuitive but 'tips and tricks' are freely shared."
"Quick and professional problem solving."
"Great follow up until issue was resolved."
"Issue was resolved quickly with two follow-up e-mails to verify it was resolved."
"Meghan followed up and made sure the problem was resolved. For me ... great service is often delivered through timely follow up!"
"Meghan followed up and made sure the problem was resolved. For me ... great service is often delivered through timely follow up!"
"Andrew was quick to respond and when the troubleshooting we tried did not work, he was quick to escalate it and get the problem resolved."
"Excellent service and very quick to get issues resolved."
"Meghan is always fantastic to work with! She responds quickly and is more than willing to help! When an issue then goes to a help ticket, it is resolved quickly."
"Juliette was a huge help in solving my Power BI issue. Fantastic customer support."
"Issue was resolved quickly with two follow-up e-mails to verify it was resolved."
"Support team didn't question my technical ability or blame something on my end, they looked into the problem and resolved it quickly. Very pleased. Thank you!"
"... smooth and responsive ..."
"Everyone has been extremely helpful and friendly. The system seems intuitive but 'tips and tricks' are freely shared."
"I only had to ask one time."
"Support team didn't question my technical ability or blame something on my end, they looked into the problem and resolved it quickly. Very pleased. Thank you"
"Quick to respond. Quick to resolve."
Meet the Team
Dora Dezulovic
Manager, Customer Success
John Merson
Senior, Customer
Success Manager
Andy Pritchard
Implementation Manager
Amin Dobariya
PowerBI Specialist
Wiktoria Zdunek
Customer Success Manager
Andrew Leite
Customer Success Manager
Lightning Fast Responses
Whether you have a question, need technical support, or are seeking guidance on optimizing your operations by using Weever, our team is always just an email away.
Support with a Human Connection
Dedicated contact. No bots or canned responses! We are here to learn your operations, and use our expertise to find the perfect solution for you.
Your Partner for Regional Standards
We help our customers standardize their operations across their organization so they can enhance visibility and ensure their regional standards are met.
Resources Galore
We have an ever-growing knowledge base to help you learn Weever features, best practices, training videos, and tips and tricks!
SCHEDULE A DEMO
Take a Guided Tour.
In just 30 minutes you will learn about customizing and using forms, workflow automation, reviewing reports, and sharing data with other business systems.