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What are Behavior-Based Safety Observations?
Behavior-Based Safety Observations (BBSO) are an integral part of modern, proactive safety programs. The goal is to reduce the number of incidents by recognizing safe behavior and eliminating unsafe practices either through training or updates to Standard Operating Procedures (SOPs).
The BBSO practice has gained popularity because it is relatively easy to implement and manage, it fosters a safety-first culture and it delivers results.
The practice requires staff to observe other workers and provide a report on the general safety of their work including:
- Body Position
- PPE (Personal Protective Equipment)
- Tools & Equipment
- Work Environment
As staff members submit their reports, Safety Managers can use the intel to inform updates to SOP documentation and plan One Point Lessons or Toolbox talks around a specific safety issue that keeps coming up. The general idea is that by promoting safe work habits through observations, the number of incidents will decrease over time.
How do Behaviour-Based Safety Observation Programs Work?
BBSO programs require observations from staff, evaluation by supervisors and KPI reporting to measure results.
1. Safety Observations
Employees or safety committee members are tasked with executing behavioral observations periodically on other staff and/or on-site contractors. Observations include monitoring body position, PPE, tools & equipment, the general work environment and procedures. In the end, safe and at-risk observations are reported and feedback is provided to the observed party.
2. Evaluation & Action
Managers review at-risk behavior and plan actions to prevent them from continuing, which could include in-person discussions, training and One Point Lessons (OPL), revisions to documentation and Standard Operating Procedures (SOPs), and updates to physical visual controls in the workplace.
3. Showcase Results
All observation data, safe and at-risk, is tracked and summarized into reports the provide insights into at-risk behaviors, shifts, areas and so on. KPIs are tracked and communicated back to frontline staff to show the positive impact the program is having on overall safety.
How does software help manage BBSO programs?
Software provides a ton of benefits over a paper based program. Here is a run down of how Weever works to automate data capture, workflows and real-time reporting.
Provide on-demand instructions
Like other “secondary” operational processes, Behaviour Safety Observations are not a primary job requirement and they are not executed daily. As a result, having a quick “refresher” on hand is helpful.
Capture Data on any device
One problem that limits the performance of BBSO programs can simply be the accessibility of the forms. Digitization allows staff to load the form on any device, go through it quickly and feel successful doing it.
Have you ever created a form and then needed to make changes, which requires you to find and destroy all the copies of the old form, which still get submitted a year later. With digital form builders, updates happen in real-time so you don’t have to worry about staff using the wrong form.
Guide staff through the experience
Photo capture is perhaps the most immediate benefit of going paperless. Multiple photos can be captured in the report, complete with sketches to highlight the issue.
Should the observer require immediate help, digital forms provide a means to connect instantly with a safety manager.
Optimize the Evaluation Process
Each submission creates a ticket that is organized in the appropriate digital folder. Supervisors review each submission and create action plans if necessary. Supervisors can also receive notifications if you wish although you may not want to load up their inbox.
Assign Next Steps and Due Dates
Automate Real-Time Dashboard Updates
Save administrative time by automating reporting. Create stunning and highly configurable dashboard reports that are updated in real-time. Spend less time in front of spreadsheets and more time doing what you want to make your site safer.
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